TERMS OF SERVICE
Effective Date: 6 September 2026
Welcome to Sylvie Rose. These Terms of Service (“Terms”) govern your use of sylvierose.com and your purchase or use of products and services offered by Sylvie Rose. By accessing this website, purchasing a product or service, or using our services, you agree to these Terms. If you do not agree, please do not use this website or purchase our products or services.
1. Eligibility and Age Restriction
Chastity-related products, courses, coaching, keyholding services and educational content offered by Sylvie Rose are intended for adults aged 18 years and over only. By purchasing or accessing these products or services, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement.
2. Intellectual Property
All content made available through Sylvie Rose, including but not limited to website content, text, photographs, videos, graphics, branding, logos, course materials, PDFs, guides, journals, templates, contracts, Notion templates and databases, educational resources and other digital products, is owned by or licensed to Sylvie Rose unless otherwise stated.
When you purchase a digital product or course, you receive a limited, personal, non-exclusive and non-transferable license to use that material for your own personal use.
You may not, without prior written permission:
copy, reproduce, republish or redistribute our materials;
sell, sublicense or commercially exploit our materials;
share purchased products, resources or account access with another person;
upload our materials to websites, communities, file-sharing services or databases;
create derivative products for commercial purposes from our materials; or
remove copyright, branding or proprietary notices.
Unauthorized use or distribution may result in legal action, including DMCA takedown notices, claims for damages, termination of access and enforcement of our intellectual property rights.
3. Permitted Use
You may use this website and our products and services only for lawful personal purposes.
You must not:
use this website or our services to harass, threaten, defraud or infringe the rights of another person;
attempt to bypass security measures or gain unauthorised access to accounts, systems or restricted content;
copy, scrape or mirror this website for commercial purposes; or
interfere with the operation or security of the website or associated services.
4. Digital Products and Courses
Sylvie Rose may sell digital products including online courses, downloadable resources, PDFs, journals, templates, contracts, Notion resources, educational materials and other digital content.
Unless otherwise stated at checkout, digital products may be supplied electronically and access may begin immediately following purchase.
You are responsible for providing an accurate email address and maintaining suitable internet access, software and devices required to access the purchased content.
Purchased digital content is licensed to you for your personal use only and must not be transferred or shared with another person.
5. Coaching, Keyholding and Educational Services
Sylvie Rose provides educational, coaching, accountability and lifestyle services relating to chastity, discipline, relationships and personal development.
These services are provided for educational, informational and personal-development purposes and are not substitutes for professional medical, psychological, psychiatric, legal or financial advice.
You remain responsible for your own decisions, health, wellbeing, device use and personal circumstances.
No particular result or outcome is guaranteed.
Certain coaching or keyholding services may be subject to an additional client agreement or contract. Where a specific agreement applies to a service, that agreement should be read together with these Terms.
6. Health and Safety
Information relating to chastity devices, hygiene, safety and related practices is general educational information only.
Individual circumstances vary. You are responsible for using appropriate judgement, following relevant manufacturer instructions and seeking qualified medical advice where appropriate.
Nothing contained in our products, courses or services requires you to disregard your health, physical safety or medical needs.
If you experience concerning pain, injury, significant swelling, loss of circulation or another medical concern, discontinue the relevant activity and seek appropriate medical assistance.
7. Payments
Prices and applicable payment arrangements will be displayed at checkout.
Payment must be made using an approved payment method.
Where a payment plan, subscription or recurring payment arrangement is offered, you authorise the applicable payment processor to collect payments according to the schedule disclosed and agreed to at checkout.
Failure to make an agreed payment may result in suspension or termination of access where permitted by law.
8. Refunds and Australian Consumer Law
Except where otherwise stated, Sylvie Rose does not generally provide refunds for change of mind after digital content has been supplied or a service has commenced. However, nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable consumer protection legislation.
Where you are entitled to a refund, replacement, resupply or other remedy under applicable consumer law, we will provide the remedy required by law.
9. European Union Consumers and Right of Withdrawal
Consumers located in the European Union may have a statutory right to withdraw from certain distance contracts within the applicable withdrawal period.
For eligible digital content that is supplied immediately, you may be asked at checkout to provide your prior express consent for supply of the digital content to begin before the end of the withdrawal period and to acknowledge that, once supply begins, you will lose your statutory right of withdrawal in relation to that digital content, where permitted by applicable law.
Where you provide the required express consent and acknowledgement and supply of the digital content begins, the statutory withdrawal right applicable to that digital content may cease.
Where a statutory right of withdrawal continues to apply, nothing in these Terms limits or removes that right.
Information about exercising an applicable withdrawal right will be provided where required by law.
10. Digital Content Refunds
Because digital products may be accessed, copied or downloaded immediately after delivery, change-of-mind refunds are generally not available once digital content has been supplied. This does not affect any refund, withdrawal or other consumer right that cannot legally be excluded.
11. Charge-backs and Payment Disputes
If you believe a payment has been processed incorrectly or there is a problem with your purchase, please contact us so that we have an opportunity to resolve the issue. Nothing in these Terms prevents you from exercising a lawful right to dispute a transaction through your payment provider.
Fraudulent or knowingly improper use of payment disputes or chargebacks may result in suspension or termination of access and recovery action where legally permitted.
12. User-Generated Content and Testimonials
If you voluntarily provide a testimonial, review, photograph, comment or other content for publication or marketing purposes, we may use that material for the purposes for which permission was provided.
Private coaching, key holding or client communications will not intentionally be published as testimonials or marketing material without appropriate permission.
13. Third-Party Services and External Links
This website, our products and our services may contain links to or rely upon third-party platforms and service providers, including payment processors, email providers, course platforms and productivity platforms.
We are not responsible for the content, availability, privacy practices, security or accuracy of independent third-party websites or services.
Your use of third-party services may also be subject to their own terms and privacy policies.
14. Availability and Changes
We may reasonably update, improve or modify our website, courses, products and digital resources from time to time.
We may discontinue a product or service where reasonably necessary.
Any changes affecting an existing purchase will remain subject to applicable consumer law and any contractual rights applying to that purchase.
15. Suspension or Termination
We may suspend or terminate access to products, services or accounts where you materially breach these Terms, including through unauthorised sharing or distribution of paid content, fraudulent activity or misuse of our services.
Termination does not affect rights or remedies that have already accrued.
16. Disclaimer and Limitation of Liability
While reasonable care is taken in preparing our content and delivering our services, information provided by Sylvie Rose is general educational and informational content.
To the maximum extent permitted by law, Sylvie Rose is not responsible for loss or damage resulting from misuse of our products or materials, failure to follow appropriate safety information, or decisions independently made by users based upon general educational content.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory right, remedy or liability that cannot lawfully be excluded or limited.
17. Privacy
Your personal information is handled in accordance with the Privacy Policy below.
18. Changes to These Terms
We may update these Terms periodically to reflect changes to our products, services, business practices or legal obligations.
The Effective Date displayed at the beginning of these Terms identifies the date of the latest version.
Changes will not retrospectively remove statutory or contractual rights that have already accrued.
19. Governing Law
These Terms are governed by the laws of South Australia, Australia.
To the extent permitted by law, disputes will be subject to the jurisdiction of the courts of South Australia.
Nothing in this provision is intended to deprive a consumer of mandatory consumer protections that apply under the laws of their country of residence.
20. Contact
For questions about these Terms, a purchase or your consumer rights, please contact:
Sylvie Rose
Email:hello@sylvierose.com
Website: sylvierose.com
PRIVACY POLICY
Effective Date: 6 September 2026
Sylvie Rose respects your privacy and is committed to handling personal information responsibly and in accordance with applicable privacy and data protection laws. This Privacy Policy explains what information we may collect, why we collect it, how it may be used and shared, and the rights available to you.
1. Information We Collect
Depending on how you interact with us, we may collect information including:
your name and email address;
billing and transaction information;
information submitted through contact forms, applications, questionnaires or client intake forms;
information you voluntarily provide when communicating with us;
newsletter and marketing preferences;
information relating to products or services you purchase;
technical information such as IP address, browser type, device information and website activity; and
cookie and analytics information.
Payment card information may be processed directly by third-party payment processors rather than stored by us.
2. How We Use Personal Information
We may use personal information to:
provide products, courses and services you have purchased or requested;
process and administer transactions;
create and administer customer or course access;
communicate with you about purchases or services;
respond to inquiries and applications;
provide customer support;
send marketing communications where you have consented or where otherwise permitted by law;
operate, maintain and improve our website and services;
maintain business and transaction records;
prevent fraud, abuse or security incidents; and
comply with legal and regulatory obligations.
3. Legal Bases for Processing
Where applicable data protection law requires us to identify a lawful basis for processing personal information, we may rely upon:
performance of a contract, where information is necessary to provide a product or service you have purchased or requested;
consent, including where you voluntarily subscribe to certain marketing communications;
legitimate interests, where reasonably necessary to operate, protect and improve our business and services and those interests are not overridden by your rights; and
legal obligations, where processing is required to comply with applicable law.
Where processing is based upon consent, you may withdraw that consent where applicable.
4. Marketing Communications
We may send marketing emails where you have opted in or where otherwise permitted by applicable law.
You may unsubscribe from marketing emails at any time using the unsubscribe link included in the email.
Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications necessary to administer an existing purchase or relationship.
5. Sharing of Personal Information
We do not sell or rent your personal information.
We may disclose information to trusted service providers where reasonably necessary to operate our business, including providers involved in:
payment processing;
website hosting;
email delivery and marketing;
course and digital-product delivery;
customer relationship management;
analytics;
cloud storage and productivity services; and
IT and security services.
These providers may process personal information on our behalf or under their own applicable privacy obligations.
We may also disclose information where required or authorized by law.
6. International Data Transfers
Sylvie Rose operates from Australia and uses service providers that may process or store information in Australia, the United States or other countries.
If you access our services from another country, your personal information may therefore be transferred outside your country of residence.
Where required by applicable law, reasonable safeguards will be used in connection with international transfers of personal information.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies for purposes including website functionality, analytics, security, remembering preferences and marketing.
Depending upon your location and applicable law, you may be provided with choices regarding non-essential cookies.
You can also control certain cookies through your browser settings, although disabling cookies may affect website functionality.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing products and services, maintaining appropriate business and transaction records, resolving disputes and complying with legal, accounting or regulatory requirements.
Retention periods may vary depending upon the type of information and our legal obligations.
9. Data Security
We take reasonable measures designed to protect personal information against unauthorised access, loss, misuse, disclosure or alteration.
However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure.
10. Your Privacy Rights
Depending upon where you live and the privacy laws that apply to you, you may have rights relating to your personal information, including rights to:
request access to personal information we hold about you;
request correction of inaccurate information;
request deletion of certain personal information;
object to or request restriction of certain processing;
request portability of certain information;
withdraw consent where processing relies upon consent; and
lodge a complaint with an applicable data protection authority.
These rights may be subject to exceptions or limitations under applicable law.
To exercise a privacy right, contact us using the details below.
11. European Economic Area and UK Users
If applicable European or UK data protection law applies to our processing of your personal information, you may have additional rights under the GDPR or UK GDPR. Where required, you may lodge a complaint with the data protection authority responsible for your jurisdiction.
We encourage you to contact us first if you have a concern so that we have an opportunity to address it.
12. Children's Privacy
Our chastity-related products, courses, coaching and keyholding services are intended only for individuals aged 18 years and over.
We do not knowingly solicit personal information from children for these services.
If we become aware that personal information has been collected from a child contrary to applicable law, we will take appropriate steps to address it.
13. Third-Party Websites and Services
Our website may contain links to independent third-party websites or use third-party services.
Those third parties maintain their own privacy practices and policies, and we encourage you to review them when using their services.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services or legal obligations.
The Effective Date at the beginning of this policy identifies the latest version.
15. Contact Us
For privacy inquiries or requests concerning your personal information, please contact:
Sylvie Rose
Email: hello@sylvierose.com
Website: sylvierose.com